How Can I Avoid Fraud?

At DallasSells.com, we believe that buying items locally – where you can inspect the item, meet the seller and pay at the time of pickup or delivery -- is the surest and safest way to conduct your transactions. For National items, we strongly suggest taking the following measures to protect yourself from fraudulent sellers:

• Use our system

When communicating with sellers on DallasSells.com always communicate using the "Contact Seller" link on the Item Detail Page. An email will be sent out to the seller with your email address and all transactions will be conducted between you and the seller directly via our system. This way, if we are notified of a seller's fraudulent activity, we will have your contact information to reach you and provide you with the information. Since our marketplace is always free for buyers, there should be little incentive to take communications off line.

• Know what you are buying

The old saying, "Buyer Beware," holds true in any purchasing situation. Before making an offer to a seller, ask questions to learn more about what they are selling. You can send a seller a pre-sale note, then make your offer when you are comfortable with purchasing the item. We also recommend checking retail prices and other members' prices for comparison purposes. Remember, if the price looks too good to be true, it probably is.

In particular, be careful when purchasing high-tech goods, especially when prices are far below retail. Certain high-end items such as flat-panel displays, notebook computers, and cell phones are likely targets for scammers. In many cases, it's appropriate to ask for a serial number before sending payment.

• Ask for sellers address and telephone number

Once you have negotiated the price and have decided to buy the item, ask for the sellers phone number and call him/her up at a random time to make sure he/she is receiving the calls. Honest sellers should be able to provide this information. Having a seller who has a registered telephone number at the other end, will make the seller more trackable and hence less likely to be a fraud.

• Use a payment method with fraud protection

We highly advise AGAINST sending payment via wire transfer. Many fraudulent sellers only accept money by wire transfer, Money Gram, or bank transfer because buyers cannot get their money back and sellers cannot be tracked. If you are within the US and must pay by money order, we suggest using a postal money order. Postal money orders can be investigated, while other money orders cannot.

There are many forms of payment that provide protection for buyers. Credit cards, escrow services such as Escrow.com, C.O.D. shipping, and online payment services, offer varying degrees of protection. For more information about payment methods, please check the next section What is the best way to pay a Remote Seller? 

• Track your shipment

Most major shipping companies allow people to track shipments while they are in transit. We recommended getting a tracking number from the seller, so you can monitor your item in transit. Make sure you are familiar with the seller's shipper, and be aware that there are fake shipping companies on the web which pretend to track a false shipment.

For more information, you may refer to the Federal Trade Commission's E-Commerce & Internet Consumer Information section at http://www.ftc.gov/bcp/menu-internet.htm#coned or Internet Fraud Complaint Center at http://www.ifccfbi.gov/strategy/pressroom.asp.

If you feel a seller is acting fraudulently, please contact DallasSells.com immediately at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

What is the best way to pay a remote seller?

• Don't send payment by bank or money transfer

When sending payment to a seller, it is important to know that bank and money transfers, such as Western Union MoneyGrams, offer no form of fraud protection or seller accountability. Many fraudulent sellers prefer these forms of payment because once payment is sent, there is practically no way for a buyer to get a refund, or track who received the payment.

Never send your bank or checking account information to anyone. This information may provide a way for someone to take money directly from your account. Normally, banks do not offer protection if money is properly transferred out of your account.

• If you have to send a money order, send a Postal Money Order

Money orders are another form of payment which offer very little protection for a buyer. If you are within the US, the best money order to send is a Postal Money Order. These money orders are issued by the US Postal Service and can be purchased at your local post office. Because these money orders are issued by the US Postal Service, any fraudulent activity can be investigated by the US Postal Inspection Service. However, while inspectors may have the ability to investigate and prosecute, they do not have the ability to provide a refund for your loss.

Although most payment by money order is sent to the seller's address, it's easy for a seller to receive mail at a temporary address. If someone asks you to send payment to an overseas address, report them to LiveDeal.com immediately.

• Credit card is probably the safest

When it comes to buyer protection and seller convenience, credit cards are one of the best methods to do business over the Internet. Many credit cards offer a 60-day protection on each sale, while others offer even more protection for online purchases.

If you wish to protect your credit card number, many services (such as VISA, Discover, and American Express) offer temporary numbers to make one-time purchases online. These temporary numbers may expire after one use or may hold limited funds. Please contact your credit card company to find out how they can protect you with online purchases.

• If using a payment service (such as PayPal) protection is limited

Many sellers and buyers use payment services like PayPal. These services allow sellers to accept credit cards, checks, and money orders online, making it convenient for buyers to keep their payment information private. Each payment service has different regulations regarding fraud protection. We suggest contacting your preferred payment service to learn what forms of protection they offer.

• Escrow and C.O.D. offer you the most protection

Using an escrow service is the safest way for a buyer and seller to complete a transaction. LiveDeal.com recommends Escrow.com for all transactions above $500, and for all situations where you feel uncertain about a seller. In general, escrow services receive and validate payment from the buyer, and then prompt the seller to send the item to the buyer. When the buyer receives the item, the escrow service sends the seller payment after the buyer has inspected the item.

Some shipping services offer Cash On Delivery (C.O.D.), providing buyers the ability to pay when they receive the item from the seller. The buyer pays the shipping company at the time of delivery, then that payment is sent to the seller. C.O.D. is slightly less desirable than escrow because the buyer typically has no means to inspect the item before paying.

Both escrow and C.O.D. will add costs to a transaction (typically under 10%), and may increase the time it takes you to receive your good, but they provide an additional level of protection.

For more information, you may refer to the Federal Trade Commission's E-Commerce & Internet Consumer Information section at http://www.ftc.gov/bcp/menu-internet.htm#coned or Internet Fraud Complaint Center at http://www.ifccfbi.gov/strategy/pressroom.asp.

What should I do if I suspect a fraudulent seller?

If you feel a seller is acting fraudulently, please contact us at DallasSells.com